Account and Login Support for NonprofitReady and DisasterReady


Account and Login Support for DisasterReady and NonprofitReady

Find information on creating an account, logging in, or updating information on your account for the NonprofitReady or DisasterReady portals.

Logging In or Returning to the Portal:

I tried logging in, but received the following message: "you have entered invalid authentication credentials." What should I do?

I clicked reset password, and entered my email address, but did not receive an email.

Creating an Account on DisasterReady or NonprofitReady:

I would like to learn more about DisasterReady or NonprofitReady before I sign up.

I don’t have an account, should I sign up for DisasterReady or NonprofitReady?

How do I sign up for an account?

I tried signing up but it says that my email address is already in use. What should I do?

My organization is not listed in the list of Organizations. What should I do?

I would like to sign up my whole organization and track what they do in the portal. Is this possible?

General Account and Portal Questions:

I need to change my information on my account (name, email address, photo, language, password).

I would like to deactivate my account.

Is the DisasterReady or NonprofitReady portal and content available in other languages?


I tried logging in, but received the following message: "you have entered invalid authentication credentials." What should I do?

This could mean any of the following:

  • Your email is incorrect (perhaps your account is under a different email address)
  • Your password is incorrect
  • Your account has been deactivated or do you not have an account

If you think you do not have an account, sign up for DisasterReady by completing the DisasterReady registration form and sign up for NonprofitReady by completing the NonprofitReady registration form.

If you think your password is wrong, click the reset password link, and enter your email address to receive a reset email.

If you think your account was deactivated or need your password manually reset click to contact our help desk.


I clicked reset password, and entered my email address, but did not receive an email.

First, check your spam filters or folders and see if the email is there. If you cannot find the email or believe no email was sent, please contact our support team for assistance.



I would like to learn more about DisasterReady or NonprofitReady before I sign up.

Learn more about DisasterReady at www.disasterready.org

Learn more about NonprofitReady at www.nonprofitready.org.


Which portal should I sign up for?

Does the following describe you or your role?

  • I want to build skills in humanitarian relief and development
  • I respond to humanitarian disasters, crises and emergencies
  • I travel internationally to provide humanitarian assistance or implement programs

Does the following describe you or your role?

  • I work for a nonprofit and I am looking to build my skills and expertise
  • I am a consultant or board member providing advice to nonprofits
  • I want to start a nonprofit organization
Sign up for DisasterReady
Sign up for NonprofitReady

Once you submit the form, your account will be created and you will be logged into the portal.

**Note: You can only sign up for one portal per email address. If you fit both descriptions, then we suggest signing up for DisasterReady, as it includes both humanitarian and general nonprofit content.


How do I sign up for an account?

Sign up for DisasterReady at the DisasterReady Registration page and sign up for NonprofitReady at the NonprofitReady Registration Page. Once all the required fields are completed, click Log In and your account will be created and you will be logged in.


I tried signing up but it says that my email address is already in use. What should I do?

This could mean that you already have an account with DisasterReady or NonprofitReady. Go to our login page and log in with your email address and password. If you do not remember your password, click on the reset password link and enter your email address to receive a reset link. If you do not receive an email, please contact our support team.


My organization is not listed in the list of organizations on the registration page. What should I do?

After clicking on the arrow to open up the pop-up window, select the option, "_select if Organization is NOT listed".


I would like to sign up my whole organization and track what they do in the portal. Is this possible?

We provide organizational learning opportunities for organizations who qualify for our technology grants. To find out more, please contact us.


I need to change my information on my account (name, email address, photo, language, password)

You can change your photo, language, or password in the portal by clicking on the navigation menu then My Account. Note: if you are changing the language of the portal, you will need to log out and log back in to see the changes.

To update your name or email address please contact our support team. Note: if you need to update your name, the updated name will only reflect on certificates received after the name change.


I would like to deactivate my account.

Contact our support team for account deactivation.



Is the DisasterReady or NonprofitReady portal and content available in other languages?

DisasterReady is available in Arabic, English, French and Spanish. Select content is available in other languages, and you can filter by language on the search page.

NonprofitReady is available only in English.